Frequently asked questions

Here you will find the answers to our most frequently asked questions.
If you cant find the information you need, please contact
customer support directly.

Questions

 

I do not recognize the charge on my bank statement?

If www.javbill.com appears on your bank or credit card statement then you have been billed by us on behalf of an online merchant and our customer support is available to help you with any queries you may have.

If you have any of the following two available: Credit Card, Email or Member ID, please
click here to find your transaction.

If you do not have this information available, please
click here to contact customer support directly.

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How is the billing information displayed on my bank statement?

Our discreet billing services will appear as WWW.JAVBILL.COM next to the website's transaction. If you do not see this on your statement, then we are not billing you.

SOMETIMES IT CAN ALSO APPEAR 'ICELAND' (OR OTHER COUNTRY) ON YOUR STATEMENT AS WE ARE WORKING WITH BANKS WORLDWIDE INCLUDING ICELAND.

www.javbill.com also processes for websites who may have their own billing descriptor (the information displayed on the bank statement). The descriptor should always be mentioned on the payment page of the online venue.

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I forgot the web address of the website I bought on. How can I get it?

To receive the web address by Email:

If you have any of the following two details available: Username, Credit Card, Email or Member ID, please click here

If you do not have this information available, please click here

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My password or username does not work. How can I solve this?

Make sure you type in your Username and Password exactly the same way as they appear in the confirmation Email after you signed up. Our system is case sensitive.

To receive the web address by Email:

If you have any of the following two details available: Username, Credit Card, Email or Member ID, please click here

If you do not have this information available, please click here

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How do I cancel my membership?

You can cancel your membership directly on this site or by contacting customer support.

If you have any of the following two details available: Username, Credit Card, Email or Member ID, please click here

If you do not have this information available, please click here

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I cancelled my membership but I still have access to the membership area of the website?

You always receive a confirmation email upon cancellation. This guarantees that you will not be rebilled for the next billing cycle. If you received the cancellation email, you will definitely not be billed again. However, you will continue to have access During the period that you paid for.

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I double clicked when submitting the payment, will I be billed twice?

No, our system prevents you from being billed twice when signing up.

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What is a CVV code and where can I find it?

It is an additional security code printed on the back of your card to protect you against possible fraud. It ismade up of the last 3 digits following your account number on the back of your credit card..

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What is a Member ID?

It is an unique number that identifies your transaction with www.javbill.com. It was sent to you by email at the moment of signup. If you do need to retrieve it, you can contact Customer Support directly.

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Can I Email my credit card number to www.javbill.com?

Do not Email your credit card number to us under any circumstances. Always use our online forms, designed to transfer confidential information.

If you do not want to use the form, please call Customer Support instead.

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I didn't receive a confirmation email after signing up?

You must enter a valid email address each time you make a purchase through www.javbill.com to receive a confirmation. For future notifications, you have to provide us with a valid email address, using our customer support form.

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What are the terms and conditions of my membership?

We always have our terms and conditions posted on the payment page of the website you subscribe to. Although some websites, using our billing services, may have different pricing, they have to disclose the following information: pricing, length of the membership and whether or not the membership will rebill a customer or not.

To read our Terms and Conditions: please click here

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I am having technical difficulties using the membership site?

We do not handle any questions about site content or technical issues. You should contact the administrator from the link of the website you subscribed to.

If the administrator does not respond or there is no link available, please fill out our customer support form. We will get in touch with the administrator to handle your query.

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I have a question that is not answered by FAQ. What can I do?

For any questions, remark or suggestion that relate to javbill, please do not hesitate to submit our customer support form. or contact us directly. We are here to help!

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